Just ‘B’

Just ‘B’ is here to offer personalised, responsive emotional wellbeing and bereavement support to children, young people and adults. We serve the communities of the Harrogate District, Hambleton, and Richmondshire.

Our services

Just ‘B’ offers services to children, young people and adults across North Yorkshire, as well as specialist support regionally and nationally.

Services include:

Bereavement support

Bereavement is a normal and natural response to death and most people who experience it come through safely with the help of family and friends. But for some, who do not have a support network around them or experience more complicated grief, they may need professional support. Bottled up, these emotions can have damaging psychological, emotional and physical consequences for individuals, their families and society as a whole.

As well as 1-1 emotional wellbeing and bereavement support, we offer information and advice for professionals. Our bereavement support service is suitable for people experiencing any type of bereavement, including suicide, road traffic accident or terminal illness.

Just’B’ is not a crisis service. If you feel you are in crisis, please call the Tees, Esk and Wear Valleys (TEWV) NHS crisis services 24/7 using the single point of access telephone number: 0800 0516171.

Crisis support for families and schools

Just ‘B’ offers an immediate response to support school communities and families following the sudden death of a teacher or student.

We also work with primary and secondary schools across the district, offering specialist emotional wellbeing support to students as part of a bespoke package.

Emotional Wellbeing Support for schools

Hear to Help

Expert emotional wellbeing and bereavement support across North Yorkshire

Just ‘B’ Hear to Help was established as a helpline as a result of the Covid-19 pandemic in March 2020, and has supported thousands of people over the last four years.

Recognising the need to do more for our community and expand our services to meet unmet need, we are developing the way Hear to Help operates to support more people when they need us. It continues to be free at the point of need.

Our community can send a text message or email, or call to request support, and you’ll receive a phone call from a trained specialist within one to five working hours (9am-5pm Monday-Friday).

Whether you’re feeling isolated, anxious, bereaved, or struggling with any aspect of your emotional wellbeing or mental health, we can support you or signpost to specialist support.

Hear to Help can be accessed:

  • By phone (leaving a voicemail): 01423 856 799*
  • By text (sending a text message): 01423 200118*
  • By email:

*Standard call/text charges apply

Just ‘B’ Hear to Help is not a mental health crisis service, but if you need to speak to someone in the event of a mental health crisis, call 0800 0516 171 24/7 across North Yorkshire (this is a Tees, Esk and Wear Valleys NHS Foundation Trust-provided service).

Our policies relating to accessing Hear to Help can be viewed below:

For details regarding safeguarding and use of data, please Click here for our safeguarding and data statement.

Working collaboratively to meet unmet need

Just ‘B’ also works collaboratively with organisations regionally and nationally, who fund Just ‘B’ to provide our expert, tailored support.

How can I access Just ‘B’?

We make no charge for our services and they are available to any child, young person or adult living in the Harrogate District, Hambleton, and Richmondshire, who is experiencing bereavement. Adults are welcome to contact us directly about using the service, but we ask that children and young people are referred by a parent, carer or worker involved in their care.

We work closely with our health and social care colleagues in the local community and we encourage you to discuss the option of bereavement support with them. These professionals can also make referrals to the service.

Once your referral has been received, an assessment is carried out and the help offered is matched to your particular needs.

If you would like to talk to one of our team about how Just ‘B’ could help you and someone you know, please telephone (01423) 856 790 (children and young people) or (01423) 814 480 (adults).  We kindly ask health and social care professionals to read the referral information contained in the professionals section of this website before contacting us.