Support for frontline staff: 0300 303 4434
01423 856 790 (children)
01423 814 480 (adults)
info@justb.org.uk

Services

Just ‘B’

Just ‘B’ is here to offer personalised, responsive emotional wellbeing and bereavement support to children, young people and adults. We serve the communities of the Harrogate District, Hambleton, and Richmondshire.

Our services

Just ‘B’ offers services to children, young people and adults across North Yorkshire, as well as emotional wellbeing, bereavement and trauma support for NHS, care sector and emergency services frontline staff across the UK.

Services include:

Frontline staff support

Thanks to the support of NHS England and The Royal Foundation, Just ‘B’ is offering national emotional wellbeing, bereavement and trauma support for social care and emergency services frontline staff, in partnership with national charity Hospice UK. The Hospice UK Just ‘B’ Helpline sees our specially trained Just ‘B’ staff and volunteers offer support seven days a week, 8am-8pm.

This national support for frontline staff includes helplines, a text alternative and various online resources to support staff to access help with grief, trauma, relationship and financial issues.

To access support, which is available seven days a week, 8am-8pm, call 0300 303 4434.

For additional support and resources, click here or text FRONTLINE to 85258 (24hrs).

For details regarding safeguarding and use of data please click here.

Bereavement support

Bereavement is a normal and natural response to death and most people who experience it come through safely with the help of family and friends. But for some, who experience more complicated grief, they may need professional support. Bottled up, these emotions can have damaging psychological, emotional and physical consequences for individuals, their families and society as a whole.

As well as 1-1 emotional wellbeing and bereavement support, we offer information and advice for professionals. Our bereavement support service is suitable for people experiencing any type of bereavement, including suicide, road traffic accident or terminal illness.

Crisis support for families and schools

Just ‘B’ offers an immediate response to support school communities and families following the sudden death of a teacher or student.

We also work with primary and secondary schools across the district, offering specialist emotional wellbeing support to students as part of a bespoke package.

Emotional Wellbeing Support for schools

Hear to Help – community support line

Just ‘B’ has launched a new community support line to help people manage their anxiety and emotional wellbeing during the Covid-19 pandemic.

We launched the Hear to Help helpline in early 2020 to provide support and advice to those who are feeling anxious or struggling with their emotional wellbeing.

Hear to Help is available to children, young people and adults across the Harrogate District, Hambleton, and Richmondshire, seven days a week between 8am-8pm.

For details regarding safeguarding and use of data please view our Hear to Help Safeguarding Statement.

Call (01423) 856 799.

* Calls are charged at local rates and may vary dependent on time of day and or even be included within your call package. Please visit Ofcom for further details https://bit.ly/localcallcharges.

West Yorkshire and Harrogate Grief and Loss Support Service

Alongside other organisations across West Yorkshire and Harrogate, we are providing a telephone and online chat support service for those who are experiencing grief following a loss.

The service, commissioned by West Yorkshire and Harrogate Health and Care Partnership, is the first point of contact for anyone suffering any form of grief and loss, or those worried about losing someone, whether this relates to a family member, friend or member of their community.

It is also available to those feeling impacted by the deaths of public figures and/or the volume of deaths across the country. A loss may not have been directly caused by the virus, for example, someone may have been unable to visit a loved one during an illness or see them in their final days.

People are able to self-refer to the service or will be signposted by other agencies such as the police, hospital bereavement services, funeral directors, GPs, community and faith organisations and others.

Telephone and online chat support is available seven days a week, 8am-8pm. To find out more, click here.

How can I access Just ‘B’?

We make no charge for our services and they are available to any child, young person or adult living in the Harrogate District, Hambleton, and Richmondshire, who is experiencing bereavement. Adults are welcome to contact us directly about using the service, but we ask that children and young people are referred by a parent, carer or worker involved in their care.

We work closely with our health and social care colleagues in the local community and we encourage you to discuss the option of bereavement support with them. These professionals can also make referrals to the service.

Once your referral has been received, an assessment is carried out and the help offered is matched to your particular needs.

If you would like to talk to one of our team about how Just ‘B’ could help you and someone you know, please telephone (01423) 856 790 (children and young people) or (01423) 814 480 (adults).  We kindly ask health and social care professionals to read the referral information contained in the professionals section of this website before contacting us.